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<p id="isPasted">If you need to get in touch with our Customer Experience team directly, please submit your request through our contact form <a href="https://canopy.fillout.com/contact-us" style=" text-decoration: none;">here</a>.&#xA0;</p><p>We&apos;re looking forward to hearing from you!</p>

Our Customer Experience team is available Monday through Friday, between 9 AM to 5 PM EST. Within business hours we generally respond within just a few hours, but please feel free to contact us at anytime. If you have any have any questions or

How can I reach out?

Support & Contact

How do I use my Bedside, Nursery or Large Room Humidifier?

How do I use my Portable Humidifier?

How do I clean my Bedside/Nursery Canopy Humidifier?

How do I clean my Canopy Large Room Humidifier?

How to clean the Canopy Portable Humidifier?

What kind of water should I use in my Humidifier?

Why won't my Humidifier turn off?

The Canopy Humidifier Filter

How often should I change my Humidifier filter?

I'm seeing discoloration & colored spots on my Humidifier filter. What is this?

Why is my Water Tank Emptying Faster Than Usual?

Where should I put my Canopy Humidifier?

What size room is the Canopy Humidifier designed to hydrate?

How long will my Humidifier run on a full tank?

Why don't I see any mist coming out of my Humidifier?

What is the Expected Humidity Shift When Using a Canopy Humidifier?

What is the Humidifiers' power source?

What is an average run time of the Portable Humidifier?

Traveling with the Portable Humidifier

Does the Canopy Portable Humidifier have a filter?

My Canopy Humidifier won't turn on, or stay on

The Night Light

White Noise

Mold Inhibiting? Does That Mean I Don't Have to Clean My Humidifier?

Which Canopy Humidifier is right for me?

The Canopy Humidifiers

Which showerhead is best for me?

What makes the Canopy Filtered Showerheads different?

How do I install the Canopy Filtered Showerheads?

How do I change my showerhead filter?

How often should I change my Showerhead filter?

Will the Canopy Filtered Showerhead fit my shower?

What is the Showerhead filtering out?

What’s the white roll included in my order?

Can I adjust my Showerhead's water pressure?

How do I Diffuse Aroma Oils with the Canopy Filtered Showerhead?

The Canopy Showerhead Filter

Changing the Canopy Handheld Showerhead Faceplates

Showerhead Regulations By State

How do I clean my Showerhead?

The Canopy Filtered Showerheads

Installing the Canopy Faucet Filter

Is Canopy's Faucet Filter compatible with my home?

How often should I change my Faucet filter cartridge?

What is the Faucet Filter filtering out?

What's the Faucet Filter's expected flow rate?

Finding the right Faucet Filter Adaptor

How do I remove the Faucet Filter?

The Canopy Faucet Filter

What are the benefits of the Canopy Bath Tub Filter?

How do I install the Canopy Bath Tub Filter?

The Canopy Bath Tub Filter Cartridges

Bath Tub Filter Overflow

The Canopy Bath Tub Filter

How do I use my Diffuser?

How do I clean my Canopy Diffuser?

Can I reuse my Diffusion Accessories?

Can I use my own oils with the Canopy Diffuser?

How long will it take for the aroma to begin circulating around my room?

When should I use the Aroma Stone vs. Diffusion Well?

What is the Diffuser's power source?

The Canopy Diffuser

Information about the Canopy Aroma Oils

How do I use the fragrance oils with my device?

How do I use an Aroma Stone?

Are the Canopy Aroma Oils safe for everyone?

The Canopy Clean Promise

Are the Canopy Aromas Safe for Pets

The Canopy Aromas

How do I use the Canopy Air Purifier?

How do I clean the Canopy Air Purifier?

What is the Canopy Air Purifier doing?

Changing the filter in the Canopy Air Purifier

The Canopy Air Purifier

Product Info

What is a Subscription?

Will I receive a notification before my subscription refill is created?

How do I reschedule my next Subscription refill?

Can I edit how many items I receive in each subscription refill?

How do I skip my next Subscription refill?

How can I reactivate my subscription?

How do I cancel my Subscription?

How do I update my shipping address?

What Aroma will I get in my next subscription refill?

Account & Subscription Management

How long will my product take to ship after I order it?

How much does shipping cost?

Do you ship internationally?

Do you ship to PO Boxes?

How do I track my shipment?

How do I update my billing information?

What payment options are available?

Do you offer discounts?

How do I add a coupon to my order?

Can I buy a Canopy Humidifier with my HSA/FSA?

Can I purchase a gift card?

How does the referral program work?

Payments & Shipping

What is Canopy's return policy?

My item arrived damaged. What should I do?

How do I cancel my order?

What is the status of my refund?

What is the best way to exchange my product?

Canopy Replacement Parts

Returns & Exchanges

How can I reach out?Updated 2 months ago