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<p>Our Customer Experience team is available Monday through Saturday, between 9 AM to 5 PM EST. Within business hours we generally respond within just a few hours, but please feel free to contact us at any time.</p><p>If you have any questions or concerns, please email us at hello@getcanopy.co (no, that&apos;s not a typo, it&apos;s .co not .com!). We&apos;re looking forward to hearing from you!</p>

Our Customer Experience team is available Monday through Friday, between 9 AM to 5 PM EST. Within business hours we generally respond within just a few hours, but please feel free to contact us at anytime. If you have any have any questions or

How can I reach out?

Support & Contact

How do I use my Bedside, Nursery or Large Room Humidifier?

How do I use my Portable Humidifier?

How do I clean my Bedside/Nursery Canopy Humidifier?

How do I clean my Canopy Large Room Humidifier?

How to clean the Canopy Portable Humidifier?

What kind of water should I use in my Humidifier?

Why won't my Humidifier turn off?

The Canopy Humidifier Filter

When should I change the filter on my Humidifier?

I'm seeing discoloration & colored spots on my Humidifier filter. What is this?

Why is my Water Tank Emptying Faster Than Usual?

Where should I put my Canopy Humidifier?

What size room is the Canopy Humidifier designed to hydrate?

How long will my Humidifier run on a full tank?

Why don't I see any mist coming out of my Humidifier?

What is the optimal humidity level for my home?

What is the Humidifiers' power source?

What's the light I see inside the water tank?

What is an average run time of the Portable Humidifier?

Traveling with the Portable Humidifier

Does the Canopy Portable Humidifier have a filter?

The Canopy Humidifiers

Which showerhead is best for me?

What makes the Canopy Filtered Showerheads different?

How do I install the Canopy Filtered Showerheads?

How do I change my showerhead filter?

How often should I change my Showerhead filter?

Will the Canopy Filtered Showerhead fit my shower?

What is the Showerhead filtering out?

What’s the white roll included in my order?

How's the water pressure?

How do I Diffuse Aroma Oils with the Canopy Filtered Showerhead?

The Canopy Showerhead Filter

Changing the Canopy Handheld Showerhead Faceplates

Showerhead Regulations By State

The Canopy Filtered Showerheads

How do I use my Diffuser?

How do I clean my Canopy Diffuser?

Can I reuse my Diffusion Accessories?

Can I use my own oils with the Canopy Diffuser?

How long will it take for the aroma to begin circulating around my room?

When should I use the Aroma Stone vs. Diffusion Well?

What is the Diffuser's power source?

The Canopy Diffuser

Information about the Canopy Aroma Oils

How do I use the fragrance oils with my unit?

How do I use an Aroma Stone?

Are the Canopy Aroma Oils safe for everyone?

The Canopy Clean Promise

Are the Canopy Aromas Safe for Pets

The Canopy Aromas

Product Info

What is a Subscription?

Will I receive a notification before my subscription refill is created?

How do I reschedule my next Subscription refill?

Can I edit how many items I receive in each subscription refill?

How do I skip my next Subscription refill?

How can I reactivate my subscription?

How do I cancel my Subscription?

How do I update my shipping address?

What Aroma will I get in my next subscription refill?

Account & Subscription Management

How long will my product take to ship after I order it?

How much does shipping cost?

Shipping Protection

Do you ship internationally?

Do you ship to PO Boxes?

How do I track my shipment?

How do I update my billing information?

What payment options are available?

Do you offer discounts?

How do I add a coupon to my order?

Can I buy a Canopy Humidifier with my HSA/FSA?

Can I purchase a gift card?

How does the referral program work?

Payments & Shipping

What is Canopy's return policy?

My item arrived damaged. What should I do?

How do I cancel my order?

What is the status of my refund?

What is the best way to exchange my product?

Canopy Replacement Parts

Returns & Exchanges

Who should I reach out to for partnership opportunities?

How can I reach out?Updated 2 years ago