When your order is ready to be shipped, you'll receive an email notification from us which will include a tracking number you can use to check its status. We process all orders as quickly as possible, but please allow 48 hours, from the moment of your purchase, for tracking information to become available.
Canopy uses UPS SurePost for the majority of our shipments, which means items are initially handled by UPS and then often transferred to USPS closer to your home. So don't worry if your tracking information transitions between those carriers!
In the continental United States, once your order ships you should receive it within 5 to 7 business days, though these times may be elongated during the holiday season due to congestion with carriers.
If you don’t receive your order within the expected timeframe, please contact us at [email protected] with your name and order number, and we'll look into it for you.