My item arrived damaged. What should I do?Updated a month ago

We’re so sorry to hear that! We take pride in delivering high-quality products, and we want to make this right.

If your order arrived damaged, defective, or incorrect, please reach out to us as soon as possible using our contact form here. In your description, include:

• A brief description of the issue
• Photos of the damaged or incorrect item
• Your order number

Our Customer Experience team will review your case and work quickly to resolve the issue.

Alternatively, if you enrolled in Shipping Protection when you made your initial purchase you'll be able to file a claim through their system, for even faster results! Just submit your claim, with your account information and order number (starting with CAN) here.