My item arrived damaged. What should I do?Updated 2 months ago

We’re so sorry to hear that! We take pride in delivering high-quality products, and we want to make this right.

If your order arrived damaged, defective, or incorrect, please reach out to us as soon as possible at [email protected]. In your email, include:

• A brief description of the issue
• Photos of the damaged or incorrect item
• Your order number

Our Customer Experience team will review your case and work quickly to resolve the issue.

Alternatively, if you enrolled in Onward package protection when you made your initial purchase you'll be able to file a claim through their system, for evern faster results! Learn more here.