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Returns & Exchanges

Want to return your unit?


What is Canopy's return policy?

Canopy has a 30-day return policy, which means you have 30 days after receiving your item to request a return and refund. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging

My item arrived damaged. What should I do?

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. Here at Canopy we pride ourselves on providing high-qualit

How do I cancel my order?

We're sorry to hear that you've changed your mind about bringing a Canopy product into your home. If you have any questions or concerns about your recent purchase please feel free to reach out to our team at [email protected], we'll be able to

What is the status of my refund?

We'll notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be refunded back to your original payment method. For the majority of payment methods refunds take between 1 to 3 business

What is the best way to exchange my product?

If you've changed your mind about the color or unit you've purchased we can assist with an exchange. In order to ensure that you get what you want we require that you first return the item originally received. Once the return is accepted and a refund