How do I cancel my Subscription?Updated a month ago

We're sorry to hear you're considering canceling your Canopy subscription.

For Replacement Filter Subscriptions, please note we recommend changing humidifier filters every 6 weeks and showerhead filters every 3 months for optimal performance.

If you're canceling a Premium Aroma Kit Subscription, remember we're always releasing new fragrances! Stay updated by subscribing to our mailing list at the bottom Canopy homepage.

You can also adjust your subscription by skipping or rescheduling orders through your account.

If you've received two refill shipments, you can cancel your subscription by logging in, selecting "More," and clicking "Cancel." Please keep in mind that this will not cancel any orders already created within your subscription. 

If you haven't received your first two subscription refills yet the cancel option will not be available on your account. When you first purchased your unit you received a discount on your initial purchase in association with a subscription commitment, Canopy generally requires that you receive two replenishments prior to canceling or changing your subscription. If you need assistance you can contact our Customer Experience team at [email protected].

When you're ready reactivate your subscription you can learn how to do that here.